Shipping:

Free global shipping to the US, Canada, Australia, UK.

Orders ship directly from our suppliers to your door.

Standard delivery within 7-15 business days.

Some shipments may take up to 22 days during high volume.

Check your order tracking anytime - we pride ourselves on reliable delivery!

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1. Eligibility for Returns:
To qualify for a refund or exchange at Serenity Stones, you must have purchased an item from our collection and provide proof of purchase. Our return policy covers a 30-day period from the date of purchase. Please note that we are unable to process refunds or exchanges for items purchased more than 30 days ago. The returned item must be in its original, unused condition and returned in the original packaging. Failure to adhere to these conditions may result in no refund or a partial refund. Non-returnable items include:
- Custom-made/customized products
- Gift cards
- Earrings (due to hygiene and health considerations)
- Sale items

2. Return Process:
Upon receiving your return, we will promptly notify you. Within 7 business days, we will inspect the package and its contents, communicating the approval or rejection of your return. If approved, a refund equal to the purchase amount will be issued to your original payment method within 14 days. For any inquiries during the return process, please contact us at info@serenitystones.com.

3. Exchanges:
If you receive a damaged or defective item, we are happy to facilitate an exchange. Simply send us an email, and we will provide you with the necessary details for returning the items.

4. Shipping:
To initiate a return, email us at info@serenitystones.com for the return address. You are responsible for the shipping fees for return items, and these costs will not be refunded. If your order had shipping charges, these will be deducted from your refund. For items over $50, consider using a track&trace number or purchasing shipping insurance, as we cannot guarantee receipt of your item.

5. Customer Service:

For any questions, support, problems, or warranty claims, reach out to our customer service team via email at info@serenitystones.com

Finding your accurate ring size is key to a comfortable and secure fit that showcases the brilliance of your new moissanite engagement ring or gemstone jewellery. Follow our easy steps to determine your exact size before choosing one of our sustainably sourced moissanite designs:

1.Measure with a paper strip or thread: Wrap a thin strip of paper or length of string around the base of your left ring finger where the band will rest. Mark the point where it overlaps and measure with a ruler to match it to our international moissanite ring size chart. For wider diamond alternative bands, consider sizing up for a relaxed fit.

2.Measure At The Right Time: Take your measurement when your body is at a normal temperature and hands are relaxed - finger sizes can fluctuate slightly throughout the day. Avoid sizing after strenuous activity or cold exposure for the most precise fit.

Once you've determined your exact moissanite ring size, explore our collection with confidence. Our moissanite experts can also guide you to a tailored fit that flatters your hands. Discover your perfect moissanite engagement ring or wedding band fit today.

See our international moissanite ring size conversion chart below. Finding your optimal size allows you to select fine, ethical moissanite jewellery crafted to accentuate your beauty and inner sparkle for a lifetime.
3.Making Sure Its The Right Size: Get in touch with any questions about determining your ideal moissanite ring size prior to purchase. Our gemmologists are happy to help you find a comfortable, secure fit.

Discover Your Ideal Moissanite Size

Use our helpful moissanite size guides below to understand carat weights and dimensions to find your perfect diamond alternative fit.

Moissanite Carat Weight Size Chart:

Moissanite Earring Size Guide:

Moissanite Ring Size Guide:

Moissanite Necklace Size Guide:

These moissanite size charts offer a general overview of approximate round moissanite carat weights and dimensions. Due to variations in cut and manufacturer, we recommend referencing individual product listings for the most accurate stone specifics on our ethically sourced moissanite jewellery.